Question 1

What services does Asset Base provide?

Accepted Answer

Asset Base provides three core services: Technology Partnership (modern IT solutions and digital transformation), Procurement Partnership (end-to-end IT hardware and business supplies sourcing), and Digital & Market Enablement (retail distribution, DStv and EcoCash agency services, and merchandising oversight). Visit our Services page for detailed information.

Question 2

Do you serve businesses outside Harare?

Accepted Answer

Yes. While our head office is in Harare at Shop 102, 55 Fife Avenue, we serve businesses across Zimbabwe. Our logistics and procurement network supports delivery and deployment nationwide.

Question 3

Can you handle both small and large procurement orders?

Accepted Answer

Absolutely. We work with businesses of all sizes — from SMEs procuring a handful of devices to large corporations requiring infrastructure deployments across multiple sites. Our process scales to your requirements.

Question 4

Do you provide after-sales support?

Accepted Answer

Yes. Our technology partnership model includes post-delivery support. We handle warranty claims on your behalf and provide dedicated account management to ensure your technology continues to perform.

Question 5

What IT hardware brands can you source?

Accepted Answer

We source hardware from leading global technology brands including Cisco, Dell, HP, Lenovo, IBM, Microsoft, VMware, and Veeam. Our multi-brand capability means we can configure the right solution rather than limiting you to a single manufacturer.

Question 6

How long does procurement and delivery take?

Accepted Answer

Lead times depend on product availability and logistics. For in-stock or locally available products, delivery can occur within days. For imported hardware, typical lead times range from two to four weeks. We provide transparent timelines at the quotation stage.

Question 7

Do you offer delivery services?

Accepted Answer

Yes. Our procurement services include end-to-end logistics. We manage sourcing, customs clearance where applicable, and delivery directly to your location across Zimbabwe.

Question 8

How do you ensure product quality?

Accepted Answer

Every product we procure goes through quality verification before delivery. We supply only genuine manufacturer products with valid warranty documentation, and we have a structured returns and replacement process for any product that does not meet specification.

Question 9

How can I become a partner with Asset Base?

Accepted Answer

We are always open to new partnerships — technology vendors, resellers, and businesses seeking a procurement partner. Contact us via our contact form or email assetbasezim@gmail.com to discuss collaboration opportunities.

Question 10

Do you provide quotations?

Accepted Answer

Yes, we provide detailed, itemised quotations at no cost. Contact our team with your requirements and we will respond with a comprehensive proposal typically within one business day.

Question 11

What payment options are available?

Accepted Answer

We accommodate USD payments and work with clients to structure payment terms appropriate for their organisation. Contact our team to discuss payment options for your specific procurement.

Question 12

Can you help with agency setup for DStv or EcoCash?

Accepted Answer

Yes. Our Digital & Market Enablement service includes agency setup and support for DStv, EcoCash, and other digital platform services. We guide businesses through the authorisation process and provide ongoing operational support.

Frequently Asked Questions

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Procurement & Delivery

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